Early Implementation/Ops

🏥 What We Do

At Vitalize, we enable health systems to automate and optimize staffing operations, freeing up thousands of hours and reducing labor costs by millions. Currently, schedules still live on paper, spreadsheets, and whiteboards, and hospitals are building new departments of 20+ FTEs to manage this tangled mess.

In less than 6 months, Vitalize has reached 7-figures in ARR and is backed by top investors, including Y Combinator and top health systems.

We are a small team of published healthcare researchers, college and grad school dropouts, former McKinsey consultants, former US math champions, and previous VC-backed founders.

🔭 Our Vision

To become the unified clinical operating system for health systems. After rebuilding hospital staffing and scheduling automation-first (our wedge), we want to consolidate fragmented HR, timekeeping/attendance, and clinical operations processes that are trapped in Excel or Legacy HR systems. We see a massive opportunity to automate and consolidate the core processes that govern > 60% of every health system’s P&L.

✍️ Position Overview

As part of the early Implementation/Ops team at Vitalize Care, you will drive the successful adoption and implementation of our software solution within health systems while also developing the playbook to make this a repeatable process. You will also liaise between healthcare organizations and our product development team of engineers and designers, facilitating feedback-driven product improvements and closely monitoring performance to track cost savings, time savings, and other impact metrics.

The ideal person for this role is someone who’s willing to get their hands dirty with the company’s biggest problems and bottlenecks, and approaches every company problem, even those that seem impossible, with a get-it-done attitude.

🧭 Responsibilities

Manage and ensure the successful implementation of our software within healthcare facilities.
Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams. Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.
Train and guide healthcare leadership and staff through the transition, foster user adoption, execute on change management, and troubleshoot
Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals.
Serve as a bridge between users and our product development team to surface and prioritize valuable feedback that inform enhancements and refinements to our software. Contribute to the design and development of our product, ensuring that it is responsive to the evolving needs of our clients.
Establish and nurture deep relationships with nursing leadership and staff at our health system customers. Your rapport and responsiveness will make Vitalize Care a trusted partner in healthcare.
Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.

🧭 Why you should join us?

Rapid Growth: We have signed on 20+ hospitals in less than 12 months of ideation, and have no signs of slowing down.
Incredible Customers/Partners: We’re working with the most innovative health systems, and have some of the most respected nursing and digital health leaders as investors and advisors on our team.
Professional Growth: As an early employee, you will have the opportunity to eventually build and lead a team that helps us keep up with growth and maximize success. You’ll also have a huge role in day-to-day decisions that guide the overall trajectory and growth of the company.

☑ Qualifications and Requirements